Term of service

Effective Date: 5-May-2025

Welcome to OenArt! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our site, you agree to these Terms. Please read them carefully.

1. Overview

OenArt offers customizable and anime-inspired paint-by-number kits, diamond painting kits, and other creative products. By using our site, you agree to comply with these Terms and all applicable laws.

2. Orders & Payments

• All orders are subject to acceptance and availability.

• Prices are listed in [insert currency] and may change without notice.

• We accept payment via major credit cards, PayPal, and other methods listed at checkout.

• Once your order is confirmed, you will receive an email confirmation.

3. Shipping & Delivery

• We ship worldwide from our main facility in Hong Kong.

• Shipping times vary depending on location.

• Any customs fees or import duties are the responsibility of the customer.

• We are not responsible for delays due to customs or postal services.

4. Returns & Refunds

• We offer a 30-day return policy for unused items in original condition.

• To initiate a return, contact our team at support@oenart.com.

• Refunds will be processed back to your original payment method.

• Customized products are non-refundable unless damaged or defective.

5. Intellectual Property

• All content, images, and designs on our site are the property of OenArt and may not be used without permission.

• You may not reproduce, distribute, or exploit our products or content for commercial purposes.

6. User Conduct

You agree not to:

• Violate any applicable laws.

• Use the site for fraudulent purposes.

• Post or transmit harmful, abusive, or offensive content.

7. Limitation of Liability

OenArt is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our maximum liability is limited to the amount you paid for the product.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the site signifies acceptance of the updated Terms.

9. Contact Us

If you have any questions, please contact us at:

Email: support@oenart.com