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🛒 Ordering & Processing
Just select your favorite kit, add it to your cart, and proceed to checkout. You’ll receive an order confirmation by email once it’s placed.
Processing typically takes 1–3 business days. For custom kits, please allow 2 extra days for artwork preparation.
If your order hasn’t entered production, we’ll do our best to assist. Reach out to us as soon as possible at support@oenart.com.
🚛 Shipping & Delivery
We ship worldwide! All orders are processed and shipped with tracking and insurance, with fulfillment centers in multiple regions.
Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days
Times may vary based on location and customs.
Yes — we offer free shipping on orders over $50 USD.
Most international customers don’t, but duties may apply based on your country’s policies.
❓ How It Works
Every kit includes:
A pre-printed linen canvas
Pre-mixed acrylic paints
3 premium brushes
Reference guide
(Optional) DIY wood frame
Yes! All our paint sets are ready to use — no mixing required.
Not at all! Just match the numbers on the canvas with the paint pots — it’s meditative, fun, and beginner-friendly.
Yes — you can choose the “DIY Frame” option at checkout.
🏆 Custom Kits
Just upload your image on the product page, select your style (anime, Studio Ghibli, realistic, etc.), and we’ll handle the rest.
Of course! You can mention it in the notes or choose from our growing collection. You may also upload a reference photo.
Custom kits take a little longer — please allow 10–15 days including artwork prep + shipping.
📦 Returns & Refunds
Please email us within 7 days with a photo and your order number. We’ll send a replacement or offer a refund.
Only if the product is defective or damaged. Since each kit is made to order, we can’t accept returns for preference-based reasons.
💬 Support & Help
Add a drop of water and stir gently. If it’s unusable, contact us and we’ll send replacements.
No worries! Here’s our YouTube guide on how to assemble it step-by-step.
Email: support@oenart.com
DM us on Instagram @OenArt
Use the live chat on our site!